Frequently asked questions
Parking & Access
Q: Is there parking available at the clinics?
A: For North Fitzroy patients, 1 hour free parking is available on St Georges Road as well as on adjacent streets.
For Fitzroy patient, paid parking is available on Smith Street and 1 hour free parking can also be found on surrounding streets.
Q: Are the clinics wheelchair accessible?
A: Yes, both clinics accommodate wheelchair access from the street as well as throughout the clinic.
Q: Where is the entrance to the Clinicare Fitzroy?
A: The entry is via Webb St.
Q: Do I need to wear a mask?
A: Masks are no longer mandatory, however, if you have cold or flu symptoms we encourage you wear a mask to your appointment.
On-Site Pathology Collection
Q: What are the opening hours for pathology collection?
A: We offer a walk-in pathology service at both our clinics during the following times:
4Cyte Pathology onsite collection times at the Clinicare North Fitzroy:
Monday between 8am-11am
Wednesday between 8am-11am
Friday between 8am-11am
4Cyte Pathology onsite collection times at the Clinicare Fitzroy:
Tuesday between 8am-11am
Thursday between 8am-11am
Q: Does 4cyte Pathology accept referrals from other pathology companies?
A: Yes, 4cyte Pathology accepts all referrals.
Q: How long will it take to get my results?
A: Typically, you can expect the results to come back within 3-5 business days. Please ask the pathology collector for specific wait times. Urgent results are generally available within 24 hours.
Q: How do I get my results?
A: If you have not heard from us within 5 business days, please contact the clinic to follow up on your results. If your doctor has requested urgent results, please give us a call if you have not heard back within 24 hours.
Appointment Types
Q: I need a repeat prescription or referral, do I need to make an appointment?
A: Yes, all requests for prescriptions and referrals require a Telehealth or face-to-face appointment. Costs vary, please chat to your GP to clarify fees.
Q: How do I book a vaccination appointment?
A: Vaccination appointments cannot be booked online, please give us a call to book an appointment.
Q: What is the duration of appointments?
A: Appointment lengths vary depending on the nature of the consultation
Standard appointment is up to 15mins
Long appointment is up to 30mins
Extra long appointment is longer than 30mins
If you have any questions at all regarding appointment types and what you need to book for, please don’t hesitate to call our reception team.
Q: How do I book a care plan appointment?
A: Care plan appointments must be booked by reception, please give us a call to make an appointment.
Q: How do I book an IUD insertion appointment?
A: IUD insertions are performed by Dr Jinadasa at the North Fitzroy branch. You must book an initial IUD appointment, then reception will book you the follow up IUD insertion appointment. IUD insertions are performed on Tuesdays and Fridays. The out-of-pocket cost is $220 with a Medicare card.
Q: Is Dr Simon James currently taking new Integrative Medicine appointments?
A: No, Dr Simon James is not currently accepting new patients as of December 2023. Please check back in the new year.
Telehealth Appointments
Q: What is a Telehealth appointment and how does it work?
A: Telehealth appointments at Clinicare are GP appointments over the phone. We do not offer video Telehealth appointments. You do not need to phone the clinic for your Telehealth appointment, the GP will call you. Sometimes the GP will run late, if you have not received a call from the doctor within one hour please contact reception.
Q: Do I have to pay for Telehealth appointments?
A: Yes, please see the fees page for more details.
Q: How do I pay for my Telehealth appointment?
A: After your appointment, reception will contact you to make the payment. You will be asked to give your card details.
Q: I am currently overseas, can I still book a Telehealth appointment?
A: Unfortunately we cannot book Telehealth appointments for patients overseas. Please see a local GP instead.
Q: Who is eligible for Telehealth appointments?
A: You can book a Telehealth consultation with our doctors if you meet ONE of the following criteria:
have attended an in-person consult at our clinic within the last 12 months
are less than 12 months old
are experiencing homelessness.
Medical Records
Q: How do I transfer my medical records to Clinicare?
A: Please fill in the following file transfer form: www.hotdoc.com.au/forms/clinicare-fitzroy-north-transfer-of-medical-records-to-clinicare
Q: How do I transfer my medical records from Clinicare to another practice?
A: Please inform your GP clinic that you would like to complete their file transfer request form. Once we receive the form from your new clinic, we will send the records within 30 days.